Maximize availability, RadiusNT/X continues to provide uninterrupted service during short term outages even while all primary and backup databases are unavailable.ĭeploy multiple RADIUS servers for redundancy. RADIUS dynamic session management reacts in real time to service affecting changes such as a service upgrade or customer payment. No additional software to install or integrate. Included RADIUS/AAA unifies your organizations access servers, subscriber, usage and billing data to seamlessly provide service and track consumption. Easily assign or customize automatic work assignments to most efficiently meet customer demand. Operators are notified as new tickets are assigned, escalated or changed as well as receiving ongoing reminders of approaching due dates and upcoming appointments.Īutomatically assign tickets and appointments to those best able to address customer inquiries thruįair and unfair allocation strategies, distance aware assignment, per operator limits, overflow assignment and escalations.Ĭustomers are able to securely submit new tickets directly from customer portal saving time while meeting customer authentication requirements.Ĭalendar integration automatically updates your favorite calendaring system with all of your newly assigned appointments.Īppointment manager streamlines manager level review and distribution of upcoming appointments to staff. Or gauge customer interest within a sales ticket.Įnsure no ticket slips thru the cracks with operator dashboards, status bar alerts and extensive email and SMS notifications. Store hardware and software data with technical assistance requests, track each step of new service installation Reduce risk thru network range and time of day operator access restrictions, detailed change logging, tokenization, field encryption and masking.Īctive directory integration on Windows platform for centralized operator authentication.Ĭustomize each ticket type with unique data fields and process steps. Protect customers by requiring customer provided PIN before granting CSRs access to protected accounts.Ĭustomers are notified of address and password changes alerting them to potentially unauthorized account activity. Integrated key management simplifies deployment. Stateless design maintains operator sessions and data during application failover.ĭatabase redundancy via log shipping, mirroring and clustering technologies is supported in respective read only and read/write modes.Īccess controls manage which group of subscribers are accessible to operators, what may be viewed, changed or removed and availability of selections such as special service plans and discounts.Ĭertificate based multifactor authentication resists phishing threats and addresses security compliance while Save time with POS invoices, barcode & card swipe HID devices and streamlined check posting.Įmerald provides seamless application and database redundancy. Usage rating of bandwidth consumption, international VoIP, traffic flows and custom external data sources support both real-time and postpaid usage billing. Tax rate file upload simplifies creation and update of data provided by taxing authorities. World wide flexible taxation includes price inclusive, exemptions, piggyback, ceilings & floors, static rate and destination rate. Multi-product, bulk rate, pay period and regional discounting. Of features enabled via market tags include promotional codes, early termination fees, loyalty discounting, referral bonus, introductory and seasonal pricing, Market tags are an exclusive, easy to use rules system for applying wide ranging discounting and pricing strategies to attract and retain customers. Timelines simplify scheduling of future and retroactive service changes such as service upgrades and temporary suspension of service.Įrror prone and confusing manual and automatic billing adjustments are completely avoided. Recurring, prepaid, postpaid, POS and pay as you go cover full range of customers from long term business and residential subscriptions to one time voucher and hotspot customers. Scheduling automates invoice and statement creation, electronic bill delivery and CC/EFT autopay transactions. Billing automation, Email + SMS notification and customer portal work together to save time and increase productivity.
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